Terms & Conditions

1. Returns Policy

Returns Policy

Before returning an item please ensure you are aware of our terms and conditions of returns and exchanges.

Australian Returns

We request for all returns to be received by our warehouse within 14 days (2 weeks) of your delivery date. The customer will be required to pay any postage costs back to us.

We strongly recommend obtaining tracking on your return parcel, as we cannot process a return without physical goods or proof of delivery.

International Returns

We request for all returns to be received by our warehouse within 30 days (4 weeks) of your delivery date.

We strongly recommend obtaining tracking on your return parcel, as we cannot process a return without physical goods or proof of delivery.

How do I return my item(s)?

Please send your return(s) to:

Duke and King Pty Ltd

5 Kendall Street

ELWOOD VIC 3184

Australia

Please make sure you include the returns form with your return item(s). The form is available via request from [email protected]

All goods must arrive back to Duke & King in their original condition (unworn, unwashed, all tags attached). Any goods or garments that have been damaged or altered from their original condition are not eligible for return, including garments that have become faulty from misuse.

Please keep a copy of your receipt or proof of shipment, as we cannot process a return without physical goods or proof of delivery.

Refunds

In accordance with Australian Consumer Law, we are not required to offer you a refund for sizing, fit, change of mind, or returns. You can ask us for your preference of a free repair, replacement or refund, but you are not always entitled to one. For example, the consumer guarantees do not apply if you got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it.

If you have a minor problem with a product, we can choose to give you a free repair instead of a replacement, or a store credit. When you have a major problem with a product, you have the right to ask for your choice of a replacement, store credit, or refund.  If we have misrepresented the product or provided an incorrect description, you have the right to ask for your choice of a replacement product, a store credit, or refund.

All returns must be received in their original condition, unworn, unwashed and with all tags and hygiene seals in tact (if applicable). Any goods or garments that have been damaged or altered from their original condition are not eligible for return.

Exchanges

If you are wishing to exchange your item for another, please include information regarding the size or product you would like in exchange on your returns form. We are able to either exchange for an alternate, size, colour or item of the same value where stock is available, or issue an online credit for the returned item.

Please ensure all items are packaged securely and will arrive back to us in their original condition.

The customer will be required to pay any postage costs back to us, however we will ship back your exchange item free of charge.

Faulty or incorrect items

In the case of faulty or incorrect items are received, please contact our Customer Care team via [email protected] Please include your order number, and any photos, relevant information regarding the issue so that we can fix this as soon as possible.

Once investigated, we will be able to provide you with information on how to return the item.

In accordance with Australian Consumer Law, if a minor problem is found with the product, we can choose to give you a free repair instead of a replacement, or a store credit. When you have a major problem with a product, you have the right to ask for your choice of a replacement, store credit, or refund. If we have misrepresented the product or provided an incorrect description, you have the right to ask for your choice of a replacement product, a store credit, or refund.

All returns must be received in their original condition, unworn, unwashed and with all tags and hygiene seals intact (if applicable). Any goods or garments that have been damaged or altered from their original condition are not eligible for return, including faulty garments.

Sale or Promotional Stock

All items purchase from the "Sale" category are final and cannot be returned unless faulty or significantly misrepresented.

Items that are purchased using a discount code are eligible to be returned for exchange or store credit. The customer will be required to pay any postage costs back to us.

Hygiene & Returns

For hygiene reasons, we cannot accept returns products if you have changed your mind or for sizing/fit, where applicable.

Please choose these products carefully, as we reserve the right to reject your return unless faulty or significantly misrepresented.