Delivery Information

Duke & King have an Australia-wide flat shipping rate of $10 per order. Orders are sent within 48 hours of receipt of payment and Australia Post is used to deliver the goods. Typically goods will be received within 2-5 days of order (Australia) or approximately 7 days for International orders.

 

Delivery Pricing

Australia

Australia Post Delivery

AUD$10.00 flat rate per order

 

International - New Zealand, USA & Canada, United Kingdom

Australia Post Delivery

AUD$20.00 flat rate per order (max. 3 garments per order)

 

International - Rest of World

Australia Post Delivery

AUD$35.00 flat rate per order (max. 3 garments per order)

 

Dispatch Timeframes

We aim to ship all orders same or next business day. During sale and holiday periods, we ask that you please allow an extra business day for dispatch due to the high volumes of orders.

Taxes & Duties

All prices on the Duke & King website are in Australian dollars. For international customers, the prices quoted do not include your local sales taxes or import duties, which may be charged to your purchase upon entry to your country. Please contact your local customs office for further information.

Delivery Delay

Once your order has let our warehouse, it is in the hands of the delivery company. Any delays caused by the delivery company are outside our control and we cannot be held responsible for any delays. Expected shipping times are an estimation given to us by the delivery companies, and may vary depending on locations. 

Loss, Damage & Delivery Disputes

If your tracking does not show as delivered within the recommended timeframe, please contact us on [email protected]

and we will launch an enquiry on your behalf with the Shipping Carrier.

If your parcel is damaged in transit, please contact us as a priority on [email protected] and we will provide instructions on how to proceed with a resolution.

In the case where Authority to Leave (no signature on delivery) is selected and delivery shows as successful, Duke & King and the Shipping Carrier are removed of all responsibility, as the buyer has opted for a non-secure delivery method.

In the case where Signature on Delivery is selected and the delivery shows as successful but the buyer is disputing the delivery, it is the buyer's responsibility to contact the Shipping Carrier and raise the dispute. If required, Duke & King can assist the buyer with this process and provide any supporting documentation.

Security & Dispatch Delays

We take a firm stance against credit card fraud. If a transaction is flagged in our system, we reserve the right to conduct any and all security checks to ensure that the owner of the card or account authorises the transaction. If the requested security check is not complied with, we reserve the right to dishonour, cancel, refund and report the transaction information with the relevant Fraud Prevention and Banking Authorities. The decision to do so is at our sole discretion.

If your order has been flagged for a security check, dispatch will be delayed until the requested information can be provided by the card or account holder and the delivery timeframe is subject to the dispatch date.

Pre-Order

Items available for pre-order will be dispatched as soon as possible after the expected delivery date. Orders will not be refunded due to any delays from suppliers outside of our control.

In the case that multiple items have been ordered along with the pre-order item, all items will be shipped together once the pre-order has been received into the warehouse. We are unable to split orders.